Refund policy

RETURN & REFUND POLICY

At Skin Beauty, your satisfaction is important to us. If you are not completely satisfied with your purchase, please contact us at skinbeautycuradoria@gmail.com so we can assist you.

RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a return:
• The item must be unused and in its original condition.
• The product must be in its original packaging.
• Proof of purchase or order information is required.

For hygiene and safety reasons, opened or used skincare, cosmetic, and personal-care products are not eligible for return unless the product arrived damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at skinbeautycuradoria@gmail.com.

Please provide your order number, a description of the issue, and clear photos of the product and packaging.

We will review your request and, when appropriate, offer a replacement or refund.

REFUNDS

Once an approved return has been received and inspected, we will process the refund to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

SHIPPING COSTS

Original shipping costs are generally non-refundable unless the return is due to an error on our part, a damaged or defective product, or applicable law requires otherwise.

CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at skinbeautycuradoria@gmail.com.

Orders that have already been processed or shipped may not be eligible for cancellation.

NON-RETURNABLE ITEMS

Opened or used skincare, cosmetic, and personal-care products are not eligible for return for hygiene and safety reasons, except where the product is defective, damaged, incorrect, or applicable law provides otherwise.

CONTACT

For return and refund requests, please contact:

Email: skinbeautycuradoria@gmail.com

Please include your order number and a description of your request.

LEGAL RIGHTS

Nothing in this policy limits any consumer rights or protections that cannot legally be excluded under the laws applicable to your purchase.